Pakistan Post
EMTTS - Express Mail Track & Trace System
Delivery & Information at lightening speed

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Customer's Guide

FAQ's
We have tried to answer some of the most frequently asked questions. However, if you have any question or query please do not hesitate to contact us again.

What is International Reply Coupons?
International Reply Coupons enable a sender of a letter to prepay a reply in any member country of the Universal Postal Union. A sender could enclose these coupons in the letter, which on receipt could be presented by addressee on the postal counter for receipt of the postage stamp.
How can I avail Window delivery service?
This service is available in non post box areas. An addressee could receive all letters and other postal articles at the window of a post office, free of any charge during working hours. Addressee, however, has to request this facility in writing.
What happens to an undeliverable article?
An article with an incomplete or ineligible address is consigned to Returned Letter Office, while article of an unknown addressee is either redirected in case fresh address is known or kept in deposit for seven days before sending it back to sender or to the Returned Letter Office.
What is prohibited to be transmitted by the post?
Anything, which is sent in contravention of any enactment or government orders. An indecent or obscene printing, painting, photograph, lithograph, engraving, book, or card or any other indecent or obscene articles. Any explosive, inflammable, dangerous, filthy, noxious or deleterious substance.
Can I send articles of value in ordinary letter?
No Coin, bullion, precious stones, jewellery, currency notes and articles of gold or silver may only be sent, by the inland post insured. They may be sent by the foreign insured parcel post and can also be sent by the foreign letter post only in registered letters.
What happens to unpaid and insufficiently paid inland and foreign letters?
An inland letter posted unpaid is charged on delivery with double the postage and letter insufficiently prepaid is charged on delivery with double the amount of the deficiency. Similarly unpaid and insufficiently paid letters posted in Pakistan for transmission to a foreign country are returned to senders if their addresses can be easily ascertained.
What is Universal Postal Union?
Almost all the countries of the world have joined together into a union, known as the Universal Postal Union to regulate the postal services amongst them.
What is a Dispatch Note?
Dispatch note is a document to be presented with a parcel addressed to a foreign country. Dispatch Note is available at the post office counter free of charge. Sender is required to enter his name and address as well the name and address of addressee in the dispatch note. Rest of the entries in the dispatch note is to be made by the postal official at the counter.
How can I obtain advice of delivery of my foreign parcel?
The sender of a parcel addressed to any parcel union country as well as to non-parcel union country can obtain an advice of its delivery by paying a nominal fee. After the delivery of parcel the advice of delivery card is returned duly completed, to the sender by the office of destination.
Where could I get commemorative stamps?
The sender of a parcel addressed to any parcel union country as well as to non-parcel union country can obtain an advice of its delivery by paying a nominal fee. After the delivery of parcel the advice of delivery card is returned duly completed, to the sender by the office of destination.

 

 

 

 
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